| 1 | = Ticket Workflow = |
| 2 | |
| 3 | As well as some TracConventions and [Development/CommitConventions CommitConventions] to help developers work together, we also have a non-standard Trac ticketing workflow to aid the collection, checking and progress on tickets. The workflow is as follows: |
| 4 | |
| 5 | ||= Step =||= Description =||= Next Steps =|| |
| 6 | ||New||Ticket has been submitted, but not reviewed by anyone||new_needinfo or confirmed|| |
| 7 | ||Confirmed||Ticket has been reviewed by one of the developers and confirmed, or accepted as a sensible enhancement||needinfo, accepted or resolved|| |
| 8 | ||New_NeedInfo||The ticket has not been confirmed, and further information is required before we can confirm it.||new_needinfo, confirmed or resolved|| |
| 9 | ||NeedInfo||The ticket has been confirmed, but more information is required from the reportee or other users to complete development work||confirmed, accepted or resolved|| |
| 10 | ||Accepted||A developer has accepted the ticket (bug, task or feature request) and has claimed it to work on it||resolved|| |
| 11 | ||Resolved||The ticket has been resolved, either because it can't be recreated, because it isn't valid, because it is a duplicate, or is already fixed, or (hopefully) because a fix has been created|||| |